BILLING POLICY

Refund & Cancellation Policy

This policy outlines the terms under which FORESTER CREDO LIMITED Limited issues refunds and handles cancellations for our services.

Last Updated: March 2026

1. Monthly Subscriptions (Hosting, VPS, DevOps)

Cancellation Process

You may cancel your subscription at any time via your Client Portal or by emailing billing@forester-credo.com.

Effect of Cancellation: The cancellation will take effect at the end of your current billing cycle. Your services will remain active until that date.

  • No Partial Refunds: We do not offer pro-rated refunds for unused time if you cancel in the middle of a billing cycle.
  • Data Deletion: Upon cancellation, all data associated with the server/service will be permanently deleted after 14 days.

2. 14-Day Cooling-Off Period (New Clients)

In accordance with UK Consumer Law, new customers have the right to cancel a digital service contract within 14 days.

Exceptions:

  • If you have logged into the server or started consuming resources (bandwidth/CPU), you agree that the service has commenced, and the right to a full refund is waived.
  • You will be charged pro-rata for any resources consumed during those days.
  • Setup fees (if applicable) are non-refundable as they cover manual labor.

3. Custom Development & Consulting

Due to the bespoke nature of these services, the following refund rules apply:

Deposits

Upfront deposits (usually 50%) are non-refundable once the project kick-off meeting has occurred and resources have been allocated.

Milestones

Payments made upon the completion and approval of a milestone are final and cannot be refunded.

4. Refunds for Downtime (SLA)

If we fail to meet our 99.9% uptime guarantee, we do not issue cash refunds. Instead, we issue Service Credits to your account.

  • Credits are applied to your next monthly invoice.
  • To claim a credit, you must submit a ticket within 7 days of the incident.

5. Termination for Breach

Important: If your account is terminated due to a violation of our Terms & Conditions (e.g., Spamming, Phishing, Illegal Content, DDoS attacks), you explicitly forfeit any right to a refund.

6. Chargebacks & Disputes

If you initiate a payment dispute or chargeback with your bank without contacting our support team first, we reserve the right to:

  • Suspend all active services immediately.
  • Permanently ban your account and IP address.
  • Report the incident to industry fraud prevention databases.

To request a refund or cancellation, please contact:
billing@forester-credo.com